“I heard you.” He stepped inside and looked at her, not me. “You raised a concern earlier about your nurse’s professionalism. I wanted to understand it better.”
Margaret straightened. “Yes, exactly. I felt—”
“So I asked Nurse Lena to complete your discharge while I observed. I’ve been just outside the door this entire time, and what I observed doesn’t support your complaint.”
Her mouth opened. Closed.
Then someone else entered the room behind Dr. Stevens.
“I’ve been just outside the door this entire time.”
“Mom? I’m here…” The woman stopped short when she saw all of us. “What’s going on in here? Is something wrong?”
Margaret recovered first, or tried to. “Nothing, sweetheart. Just a misunderstanding.”
Dr. Stevens didn’t budge. “Your mother raised a serious concern about a member of our staff. I found no issue with the care provided. However, I did observe her inappropriate behavior directed toward our nurse.”
The daughter looked at me. Her gaze then snapped down to my name badge, and her eyes widened.
“What’s going on in here?”
“Mom?” she said, softer now. “Is he talking about the woman you mentioned to me? The one you went to high school with?”
For the first time ever, I saw Margaret’s expression shift from smug control to something like fear.
“So I was right,” Dr. Stevens said. “This was personal.”
Margaret pinched her lips together and said nothing.
Her daughter flushed red.
“Shall I withdraw that complaint and save you from further embarrassment?” Dr. Stevens asked.
“So I was right.”
“Please,” Margaret’s daughter said quickly. She then turned to me. “And allow me to apologize for any trouble my mother has caused you.”
I nodded to her. It wasn’t the same as having Margaret apologize herself, but it was something.
I finished the discharge with Margaret’s daughter present. My heart was still racing, but my voice was steady and clear as I reviewed her medications and follow-up instructions.
Margaret sat there in silence. She didn’t even smirk.
When I finished, I held out the paperwork. “You’re cleared for discharge.”
My heart was still racing.
Margaret stood and took the paperwork. Our gazes locked, and for a moment, I thought she might say something.
Then her daughter ushered her out.
Dr. Stevens turned to me then. “Are you okay?”
I nodded once, but my eyes burned. “I will be.”
He didn’t press. He just said, “You’ve been professional from the minute you clocked in. I wanted that on the record.”
I swallowed hard. “Thank you.”
For a moment, I thought she might say something.
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